General terms & conditions

PRIVACY POLICY

Victoria Party Store takes the privacy of our customers very seriously. We understand that you want to know how information about you is used, stored, and shared and we know the importance of protecting your personal information. Nobody wants to have his or her personal information sold or misused. We do not rent or sell your personal information to anyone, period.

This privacy policy (“Privacy Policy”) applies to customer information collected and used by Victoria Party Store. This Privacy Policy does not cover any information collected by third-party sites or content or applications that may link to, or be accessible from or on, our website. We collect information about you from a variety of sources, including the information we collect from you in person, the information we collect from you when you visit our website https://victoriapartystrore.lightspeedwebstore.com, and the information that we collect about you from other sources. By visiting and using the Website, you are accepting the terms outlined in this Privacy Policy.

Please take a moment to familiarize yourself with our privacy guidelines and let us know if you have any questions or concerns.

Types of Information We Collect

We collect information to deliver the products and services you request and to help improve your Victoria Party Store experience. Some information that we collect form you can be used to identify you or can be reasonably used in connection with other information to identify you. This information is called “personal information” and includes your name, postal address, email address, phone number, and payment information.

You share personal information with us when you make an in-store or online purchase with us, when you create an account on our Website, when you visit or post a comment on one of our social media pages, and when you contact us or request customer service.

Other types of information that we collect cannot be used to personally identify you, but provides Victoria Party Store with information that we use to improve the products and services we offer to you. This information includes details about your internet connection, traffic data, IP address, and the equipment you use to access our Website and usage details. It may be collected by Victoria Party Store or it may be collected through third party advertisers or partners who provide the advertisements on our Website. This information is collected automatically through the use of cookies, web beacons, and other tracking technologies. Information that is collected through the use of third party cookies, web beacons, and other third party tracking technologies are subject to such third parties’ privacy policies and opt-out mechanisms and are not governed by this Policy.

How We Use Your Information

Victoria Party Store uses the personal information that we collect about you or that you provide to us:

To process and ship your online orders; for marketing or advertising purposes; to inform you about promotional offers; to maintain your user account; to keep track of your order history; to respond to customer support inquiries; to present our Website and its contents to you; to tell you about changes to our Website; to let you know about products or services; to allow you to participate in interactive features on our Website in a way that we describe to you at the time that you provide Victoria Party Store with your personal information; to fulfill any other purpose for which you provide it.

Information Sharing

Victoria Party Store does not rent or sell your personal information to third parties. However, we may disclose the personal information that we collect or that you provide to us as described in this Privacy Policy to our subsidiaries and affiliates or to carefully selected third parties that we use to support our business and bring products to you, such as our service providers, partners and suppliers.

Contact Us

If you have any questions or comments regarding this Privacy Policy, please do not hesitate to contact us at victoriapartystore@gmail.com or 519-744-9500.

REFUND POLICY

Full Refunds are only available with unopened regular tableware (Plates, napkins, cutlery, table covers, cups) items within 10 days of purchase and must be accompanied by the original sales receipt. Store Credit will be issued if tableware items are returned in their original packaging after the 10 day grace period, up to 2 months along with the original sales receipt. All discounted and discontinued items are final sale. Store Credit is valid for 6 months. All other items such as Seasonal Merchandise, Decorations, Costumes, Accessories and all other Merchandise are final sale, regardless of the package being opened or not. In order for a full refund to be granted with Rentals the order must be cancelled within 2 weeks of the expected Rental day. All types of Balloons and Balloon Items are all Final Sale. Balloon orders must be cancelled at least 7 days prior to pickup in order to avoid charges. All Special Orders placed over the phone or in person are also Final Sale.

SHIPPING POLICY

In most cases, we offer next business day shipping when you order by 5pm, Monday through Friday. Special order items may take a little longer for shipping but are generally shipped within 2-10 business days. Please be aware that items on the same order may be shipped separately and on different dates. Refer to your order confirmation for more details.  Items available based on in store stock.  Items without stock will be refunded on the same card payment was made from.  Return or exchange of shipped items can be done in store.  Returning via shipping will be done at customer's expense.