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Victoria Party Store takes the privacy of our customers very seriously. We understand that you want to know how information about you is used, stored, and shared and we know the importance of protecting your personal information. Nobody wants to have his or her personal information sold or misused. We do not rent or sell your personal information to anyone, period.
Please take a moment to familiarize yourself with our privacy guidelines and let us know if you have any questions or concerns.
Types of Information We Collect
We collect information to deliver the products and services you request and to help improve your Victoria Party Store experience. Some information that we collect form you can be used to identify you or can be reasonably used in connection with other information to identify you. This information is called “personal information” and includes your name, postal address, email address, phone number, and payment information.
You share personal information with us when you make an in-store or online purchase with us, when you create an account on our Website, when you visit or post a comment on one of our social media pages, and when you contact us or request customer service.
How We Use Your Information
To process and ship your online orders; for marketing or advertising purposes; to inform you about promotional offers; to maintain your user account; to keep track of your order history; to respond to customer support inquiries; to present our Website and its contents to you; to tell you about changes to our Website; to let you know about products or services; to allow you to participate in interactive features on our Website in a way that we describe to you at the time that you provide Victoria Party Store with your personal information; to fulfill any other purpose for which you provide it.
Due to the Covid-19 and keeping the safety of our staff and customers in mind, we will no longer be accepting any returns or exchanges until further notice. Thank you for your understanding.
Full Refunds are only available with unopened regular tableware (Plates, napkins, cutlery, table covers, cups) items within 10 days of purchase and must be accompanied by the original sales receipt. Store Credit will be issued if tableware items are returned in their original packaging after the 10 day grace period, up to 2 months along with the original sales receipt. All discounted and discontinued items are final sale. Store Credit is valid for 6 months. All other items such as Seasonal Merchandise, Decorations, Costumes, Accessories and all other Merchandise are final sale, regardless of the package being opened or not. In order for a full refund to be granted with Rentals the order must be cancelled within 2 weeks of the expected Rental day. All types of Balloons and Balloon Items are all Final Sale. Balloon orders must be cancelled at least 7 days prior to pickup in order to avoid charges. All Special Orders placed over the phone or in person are also Final Sale.
In most cases, we offer next business day shipping when you order by 5pm, Monday through Friday. Special order items may take a little longer for shipping but are generally shipped within 2-10 business days. Please be aware that items on the same order may be shipped separately and on different dates. Refer to your order confirmation for more details. Items available based on in store stock. Items without stock will be refunded on the same card payment was made from. Return or exchange of shipped items can be done in store. Returning via shipping will be done at customer's expense.