Due to the Covid-19 and keeping the safety of our staff and customers in mind, we will no longer be accepting any returns or exchanges until further notice. Thank you for your understanding.
Full Refunds are only available with unopened regular tableware (Plates, napkins, cutlery, table covers, cups) items within 10 days of purchase and must be accompanied by the original sales receipt. Store Credit will be issued if tableware items are returned in their original packaging after the 10 day grace period, up to 2 months along with the original sales receipt. All discounted and discontinued items are final sale. Store Credit is valid for 6 months. All other items such as Seasonal Merchandise, Decorations, Costumes, Accessories and all other Merchandise are final sale, regardless of the package being opened or not. In order for a full refund to be granted with Rentals the order must be cancelled within 2 weeks of the expected Rental day. All types of Balloons and Balloon Items are all Final Sale. Balloon orders must be cancelled at least 7 days prior to pickup in order to avoid charges. All Special Orders placed over the phone or in person are also Final Sale. Replacements will only allowed on deflated balloons (not popped) reported within 12 hours of pick up. Victoria Party Store is not responsible for damages caused by lack of care of balloons after being picked up.
In most cases, we offer next business day shipping when you order by 5pm, Monday through Friday. Special order items may take a little longer for shipping but are generally shipped within 2-10 business days. Please be aware that items on the same order may be shipped separately and on different dates. Refer to your order confirmation for more details. Items available based on in store stock. Items without stock will be refunded on the same card payment was made from. Return or exchange of shipped items can be done in store. Returning via shipping will be done at customer's expense.